To return a purchase, your items must meet the following conditions:
1, Items purchased with a promo-code or on sale cannot be returned, store credit or Exchanges only.
2, Be in its original, unused, unaltered and unwashed condition. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way.
3, Items cannot have initials customization on them.
4, Be returned with original tags, packaging and hygienic liner intact and unaltered with.
5, Be dropped off at your local post office within 7 days of your delivery date.
Please note: Refunds exclude the original shipping cost.
- We are not responsible for return shipping fees.
If you are outside of Canada, we will not accept any packages with custom fees so please make sure the return package will be processed by your country's postal service only as
“ Canadian goods returning back to Canada” to avoid customs/duties charges.
All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to you. Shipments from the US must be sent back with the United States Postal Service (USPS) ONLY. Please indicate that the package is an exchange/return.