Refunds & Exchanges

  • Can I exchange an item?

    Vitae Apparel will happily accept any clean, unworn, unwashed, unused item(s) that meets the following criteria: NOT a final sale item (all sales 40% and over or underwear are final sales) Does NOT have custom initials on them Be in its original, unused, unaltered, and unwashed condition. We res...

  • How do I exchange?

    1. Head to our Return Center HERE Follow these steps: Enter your Order Number and Email associated with your order. If either information is incorrect, you will get a message : Incorrect order no./email. Please make sure all information is correct. If you forgot which email you used, check your...

  • Refund Policy

    We accept items purchased at full price to be returned for a refund. To be eligible for refunds, items must be: Dropped off at your local post office within 15 days from delivery Unworn and undamaged in original condition *with tag still attached* - You may be charged a fee of up to CAD$10 if t...

  • Can I return or exchange a final sale item?

    Any items at or above 40% off will be FINAL SALE - no return or exchange available.

  • Can I return my order for a refund?

    To return a purchase, your items must meet the following conditions: 1, Items purchased with a promo code or on sale cannot be returned, store credit, or Exchanges only. 2, Underwear are final sale and cannot be returned 3, Be in its original, unused, unaltered, and unwashed condition. We reserv...

  • How do I get a refund for my order?

    Please make sure you are eligible for a refund. Read More here 1. Head to our Return Center HERE Follow these steps: Enter your Order Number and Email associated with your order. If either information is incorrect, you will get this message:  Incorrect order no./email. Please make sure all i...

  • Do I have to pay for shipping to exchange?

    We’ve heard you and we will send you a free return label (Canada and US only) after approval of your request (1 free return label per order - if you need to exchange it a second time, shipping fee will be at your discretion) Your free return label will be approved and issued, your store credit w...

  • How long do I have to return my item(s) for a different size or store credit?

    All exchanges or returns to store credit must be completed within 15 days of receiving your package. This means that within 7 days of your package being delivered you need to have submitted a request on our returns centre  HERE Within 15 days of your package being delivered your request will have...

  • How long do I have to return my package for a refund?

    All returns to their original payment methods need to be completed with 7 days of receiving your package. This means that within 4 days of your package being delivered, you need to have submitted a request on our returns center HERE Within 15 days of your package being delivered, your request wil...

  • I believe I received a faulty item, what do I do?

    You have up to 7 days to contact us after the delivery date of your shipment. Please head to our Return Center and follow the steps! Enter your Order Number and Email associated with your order. If either information is incorrect, you will get this screen: Please make sure all information is co...

  • Where is your return address?

    Please wait for a reply back from us to your email from our Customer Support Team - customer@vitaeapparel.com to confirm a return address or to receive your free return label if you are eligible. If you have not received a response back please check your Junk/Spam folder in your email. If you st...

  • I still haven't heard back (after 3 business days), what do I do?

    Our general response time is: 1-2 business days. **During a launch, processing times may be longer** If you have not received a response back within 3 business days, please check your Junk/Spam folder in your email. Our customer service email is: customer@vitaeapparel.com If you still have not re...